Privacy Policy

Who we are

Tickelio is operated by DevLentra LTD (company number 17302203), registered at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE. DevLentra LTD is the data controller for the personal data processed through this site. For any privacy request, reach us through the contact form.

Data we collect

Account details (name, email), your orders and ticket history, messages you send us, and basic technical data such as cookies and IP address. Card payments are handled by Stripe — we never see or store your card number.

How we use it

To process orders, email your tickets and confirmations, provide support, prevent fraud, keep the service secure, and meet our legal and accounting obligations.

Legal basis

We rely on performing our contract with you (your order), our legitimate interest in running the service securely, your consent (for example, the newsletter), and compliance with the law.

Who we share it with

Only the processors we need to operate: Stripe for payments and our email provider for confirmations and tickets. We never sell your data or use it for advertising.

How long we keep it

Order records are kept as long as accounting and consumer law require. Other account data is kept until you delete your account, after which personal details are removed or anonymised.

Your rights

You can access, correct, export, restrict or delete your data and object to certain processing. You can delete your account at any time from Settings → Profile. You may also lodge a complaint with your local data protection authority.

Cookies

We use essential cookies to keep you signed in and remember your cart. You can clear cookies in your browser at any time.